How do I purchase online?

Shopping with barechic could not be easier. You don't have to create an account. All you have to do is browse our website, select the item you would like to purchase, choose your size and colour from the drop down box and add it to your shopping basket. Once you have added all the items simply click to continue to the checkout.

How can I contact customer care?

You can contact Customer Services on 0845 643 6224 between Monday – Friday 9 am to 6 pm.

You can also e-mail us using the Online Customer Contact Form and we will contact you within 24 hours.

Alternatively please write to:
barechic
73 Wiston Avenue
Worthing
West Sussex, BN14 7PT

How can I cancel/change my order?

Please refer to our Returns Policy.

How can I pay?

We accept all major debit and credit cards.

How will my purchase be packaged?

To add that element of luxury whether it’s a gift or a treat, barechic’s products will come in a luxurious box with your purchases wrapped in delicate tissue paper. We additionally offer gift-wrapping options for special occasions at different prices. Please look out for the gift-wrapping option when you complete your purchase and simply choose the gift-wrap you require by ticking the relevant box.

Don't worry we won’t spoil your surprise because the gift box will be placed inside a plain cardboard box with no barechic branding before dispatch.

I have received an incorrect item

We are very sorry if you have received an incorrect item. I'm sure you can appreciate, errors like this can happen. Please email us at customercare@barechic.co.uk including the details of the item and if you would like a refund or a replacement.

Part of my order is missing

Although we endeavor to dispatch all your items together, there are times where things may be dispatched separately. Firstly please check your invoice to see which items you have been charged for.

If you have been charged for the goods but the item is not included in your parcel please contact us at customercare@barechic.co.uk with the details of the order and we will look into this issue.

I have received a faulty item

All of our garments are manufactured with care and attention and we do not want you to receive anything other than top quality. Please refer to our returns policy for what to do next.

How do I return an item? How do I send goods back for an exchange?

Please refer to our Returns Policy.

I cannot log into my account?

When logging into your account, please ensure you are using the correct case (upper/lower). If the problems still occur please contact our technical department at technicalcare@barechic.co.uk.

What shipping company do you use?

All orders are dispatched and delivered to you by Royal Mail. For any further details please visit www.royalmail.com.

When will my parcel be delivered?

Please refer to our Delivery Policy.

Further questions? We are here to help!

Please simply email us at customercare@barechic.co.uk and however big or small, we promise to get back to you to answer your question.