If you're not completely happy with an item, we'll exchange it or give you a refund, provided that it's returned to us in its original condition & packaging, unworn, unwashed, and with all labels intact.

Please make sure that briefs/thongs/swimwear etc. are tried on over your own underwear. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.

Returns need to be sent back by us within 7 days of receiving your order. Please contact us to request a freepost reference number. This way you will not have to pay for returning the item.

Please do make sure you get proof of postage from the post office, so that we can still complete your return if it gets lost on its way back to us. You should keep this proof until you've received your refund or replacement.

Items that can't be returned

• Returns on hosiery can't be accepted if the pack has been opened (if the pack is unopened & undamaged then it's fine to return).
• Gift box charges won't be refunded if goods are returned. Also, any replacements you've asked for won't be gift boxed, so if you received a gift box with the original order, you might want to hang on to this

Your right to cancel

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.

To cancel this contract, you need to do so in writing. Please email us, stating the order number and giving your clear instruction to cancel the order.

If we've already shipped your order, you'll need to package the items and send them back to us. Please return the item to the following address: barechic RETURNS, 73 Wiston Avenue, Worthing, BN14 7PT

If we don't receive the item back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible and in any case within 30 days after we receive your notification.

We are here to help!

If you have any questions regarding the returns and refunds process please contact us at returns@barechic.co.uk